? Return & Refund Policy – BootayWala.com
1. Overview
At Bootay Wala (www.bootaywala.com), we deal in live plants, which are delicate and perishable in nature. We strive to ensure that every plant reaches you in healthy condition. However, due to the nature of the product, our return policy is limited and carefully structured.
2. No Return Policy
- We do not accept returns once a plant has been delivered.
- This is due to the sensitive and perishable nature of live plants.
3. Damaged or Dead on Arrival (DOA)
If you receive a plant that is:
- Damaged, OR
- Dead on arrival,
You must:
- Contact us within 24 hours of delivery
- Provide clear photos and unboxing video proof
After verification, we may offer:
- Replacement of the plant, OR
- Partial or full refund, depending on the situation
4. Eligibility for Claims
To qualify for a refund or replacement:
- The issue must be reported within 24 hours
- The plant must be in original packaging condition
- Proper evidence (photos/videos) must be provided
5. Non-Eligible Cases
Refunds or replacements will not be provided in the following cases:
- Delay in reporting beyond 24 hours
- Minor soil spillage or natural variation in plant size/shape
- Damage due to improper handling after delivery
- Change of mind after purchase
6. Order Cancellation
- Orders can be canceled before dispatch only
- Once the order is shipped, cancellation is not allowed
7. Refund Process
- Approved refunds will be processed within 5–7 working days
- Refunds will be issued via the original payment method or agreed alternative
8. Shipping Charges
- Shipping charges are non-refundable unless the issue is due to our mistake
9. Contact for Support
For return or refund requests, contact us at:
? support@bootaywala.com
? www.bootaywala.com
? Final Note
Bootay Wala is committed to providing healthy, high-quality rare plants. We appreciate your understanding of the challenges involved in shipping live plants and thank you for trusting us.
