? Support Policy – BootayWala.com
1. Our Commitment
At Bootay Wala (www.bootaywala.com), we are committed to providing reliable, timely, and helpful support to all our customers and sellers. Your satisfaction and trust are our top priorities.
2. Support Channels
You can reach our support team through the following channels:
? Email: support@bootaywala.com
? Website: www.bootaywala.com
? WhatsApp (if applicable): Available during working hours
3. Support Hours
Our support team is available:
? Monday to Saturday: 9:00 AM – 6:00 PM
⏰ Response Time: Within 12–24 hours (working days)
4. Customer Support Scope
We assist customers with:
- Order placement and product inquiries
- Order tracking and delivery updates
- Issues related to damaged or incorrect items
- Refund and replacement requests
- General plant care guidance (basic support)
5. Seller Support Scope
For sellers on Bootay Wala, we provide support for:
- Account registration and setup
- Product listing guidance
- Order management assistance
- Policy clarification
- Payment and commission queries
6. Issue Resolution Process
- All queries are handled on a first-come, first-served basis
- Priority is given to urgent order-related issues
- Some issues may require verification (photos/videos) before resolution
- Complex cases may take additional time for proper investigation
7. Customer Responsibilities
To help us assist you efficiently, please:
- Provide accurate order details
- Share clear evidence (images/videos) when reporting issues
- Contact within the defined timeframes (e.g., 24 hours for damaged plants)
8. Limitations of Support
- We do not provide advanced horticulture consultancy
- Delays caused by courier services are handled with coordination but not fully under our control
- Support is limited to services and products listed on BootayWala.com
9. Misuse of Support
Bootay Wala reserves the right to limit or deny support in cases of:
- Abusive or inappropriate behavior
- False claims or fraudulent complaints
- Repeated misuse of policies
10. Policy Updates
We may update this Support Policy at any time to improve our services. Changes will be reflected on this page.
? Final Note
Bootay Wala is dedicated to building a trusted platform for plant collectors across Pakistan. We are always here to support you in your journey of growing rare and beautiful plants.
